Hilton Cancun, An All-Inclusive Resort, Cancun - Reviews, Rooms Options & Prices 2025

Book on our site

Up to 10% cheaper

than Booking.com

Key details

About the Resort

Carr Federal Libre 307 Cancun-Tulum, Cancun, Mexico, 77500

Hilton Cancun, An All-Inclusive Resort, is situated on 100 acres of stunning Mayan coastline, offering a secluded beachfront paradise. The resort features unique design elements inspired by local culture, seamlessly blending modern sophistication with traditional influences. Guests can indulge in a variety of dining experiences and pampering spa services, all while enjoying breathtaking ocean views from their accommodations. Just 20 minutes away from Cancun's vibrant Hotel Zone, this resort combines luxury with convenient access to nearby attractions.

Location

The resort is conveniently located just 20 minutes from the bustling Cancun International Airport and the lively Hotel Zone. Nestled behind a serene mangrove nature reserve, guests can experience a tranquil ambiance while being close to popular attractions and activities. The nearby Bahia Petempich Beach and local markets provide additional options for exploration and leisure.

Rooms

The resort offers a range of room types, including spacious suites and family-friendly accommodations, ideal for various travel needs. Each unit features modern amenities such as air conditioning, a flat-screen TV, and a private bathroom with complimentary toiletries. Certain units provide stunning ocean views or balconies, perfect for relaxing after a day of activities.

Eat & Drink

Guests can choose from 12 all-inclusive dining experiences, including five specialty restaurants that showcase both local and international cuisines. Signature dishes include wood-fired pizzas and authentic Mexican tacos. The Global Buffet offers a dynamic selection of hot and cold dishes, ensuring a variety of flavors for breakfast, lunch, and dinner. Late-night snacks are also available with the 24-hour Azulinda Market & Cafe.

Leisure & Business

Hilton Cancun boasts numerous leisure facilities, including two infinity pools, a state-of-the-art fitness center, and a children's playground. Guests can enjoy a variety of entertainment options, including live shows and themed nights at the resort. The resort also features a luxurious spa that offers bespoke treatments, incorporating Mayan traditions and local ingredients for a revitalizing experience.

View all

Select your room type

The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.

Oceanfront King Guest Room

Max:

3 persons

40 m²

Bed options:

1 King Size Bed

Sea view

Heating

Balcony

room details

Check Prices

Oceanfront King Guest Room

Max:

2 persons

40 m²

Bed options:

1 King Size Bed

Air conditioning

room details

Check Prices

Oceanfront Queen Room

Max:

2 persons

40 m²

Bed options:

1 King Size Bed

Heating

Air conditioning

room details

Check Prices

Show all roomsLess

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A list of all available modes of transport

City Center

Cancun 14.2 mi

Airports

Cancun (CUN) 9.5 mi

Isla Mujeres (ISJ) 26.8 mi

Facilities

Enjoy a range of amenities at the resort designed for your comfortable stay and remarkable experiences.

Flavorful Buffets!

“The buffet was a delightful experience, offering fresh and tasty menu options that changed daily for both lunch and dinner!” view full review

Luxurious Rooms!

“The rooms were incredibly well-designed and modern, providing both comfort and luxury that truly enhanced my stay.” view full review

Relaxing Pool Bar!

“The pool bar had a fantastic atmosphere, and the drinks were served quickly, making for a perfect spot to unwind.” view full review

Delicious Room Service!

“The room service breakfast was absolutely fantastic, ensuring a great start to each day without having to leave the comfort of my room.” view full review

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Locker room
Elevator
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Snorkeling
Table tennis
Aerobics

Services

Valet parking
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Children's buffet
Board games
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Infinity pool
Beach access
Aqua park
Live entertainment
Garden area
Leisure/ TV room
Jacuzzi

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Curtains

Location

Carr Federal Libre 307 Cancun-Tulum, Cancun, Mexico, 77500

Map view

Carr Federal Libre 307 Cancun-Tulum, Cancun, Mexico, 77500

City landmarks

Moon Palace

2.3 mi

Bahia Petempich Beach

2.3 mi

Moon Palace Golf Club

2.4 mi

Spa Center

Spa

2.4 mi

Events

Moon Palace Arena

2.6 mi

Carr. Cancun - Tulum

Piston Pueblo

2.9 mi

Petempich Bay

2.9 mi

Unnamed Road

The Kay Club

3.0 mi

Restaurants

Armadillo

2700 ft

Carretera Federal 307 Cancun-Playa del Carmen

Reviews and Ratings

Feedback from previous guests about their experience.

82%

liked the resort and would come back

Modern and clean rooms

Nice buffet dining

Lack of balcony access

Limited dining assistance

8.2/10

Great

Rooms

7.9

Location

9.1

Service

5.1

Dining

7.6

Jackson

United Kingdom, November 2024

7.0/10

I had a mixed experience at the hotel. On the bright side, the rooms were spacious and had a fantastic view with a floating glass patio door. However, the service was a letdown, with staff attitudes that could have been friendlier. The location offered a nice escape from the bustle, making it quite peaceful. While the dining options were good, they weren’t outstanding, so there’s room for improvement. Overall, it has potential, but a few areas definitely need attention.

Rooms

8.0

The rooms were spacious and featured a stunning design with a glass patio door.

Service

5.0

Service was lacking, with some staff members being less than pleasant and the handling of guest issues quite poor.

Location

9.0

The location was perfect if you want to escape the noisy hotel zone; it felt safe and secluded.

Dining

7.0

Dining was decent, but not exceptional; there were good options, but nothing that stood out as extraordinary.

Facilities

7.0

The hotel had nice facilities, but I felt they could use a bit more maintenance and care.

Jade

United Kingdom, November 2024

7.6/10

I had a mixed experience at the hotel. The location truly felt like a peaceful getaway, away from the usual hustle and bustle, which I really appreciated. The rooms were spacious, but I faced a frustrating issue with maintenance that wasn't handled well. On the bright side, the dining options were delicious, particularly the grilled steaks. Overall, it had its highs and lows, making it a bit of a challenge to give a clear recommendation.

Rooms

7.0

The rooms were spacious but had some maintenance issues that detracted from the experience.

Service

5.0

I found the service lacking, as they didn't provide effective solutions to some issues we faced and could have been more helpful.

Location

9.0

The hotel is perfectly secluded, offering a great escape from the crowded areas and feels very safe.

Dining

9.0

The dining experience was fantastic, especially the grilled steaks that were a highlight of my stay.

Facilities

7.0

The facilities were decent, although some could use a bit of updating to enhance the overall experience.

Riley

United Kingdom, November 2024

8.0/10

I had a pretty good stay overall! The location is fantastic if you want a peaceful getaway; it feels secluded and safe. The rooms were quite nice and modern, but I did have an issue with a shattered glass door on the patio. The dining experience was great, especially the breakfast, but the service left a bit to be desired at times. All in all, I felt it was a decent value for the price I paid.

Rooms

8.0

The rooms were modern and comfortable, but I experienced an unfortunate incident with a shattered glass door on my patio.

Service

6.0

While some staff were incredibly helpful, there were moments when it felt like they were just there to clock in and out.

Location

9.0

The location is perfect if you're looking to escape the noise of the hotel zone; it felt really secluded and safe.

Dining

9.0

The dining experience was quite enjoyable and the breakfast options, especially the omelettes, were fantastic.

Facilities

8.0

The facilities were nice but could use some minor updates; the pool area was especially inviting.

Dave

United States of America, September 2024

7.6/10

I had a lovely stay overall, with modern and spacious rooms that were comfortable. The location is perfect for a quiet getaway away from the hustle and bustle. However, the service fell short at times, with some staff members seeming a bit disengaged. The dining options were decent but lacked variety at breakfast, which was a letdown. Overall, it was a pretty good experience, but there’s room for improvement in a few areas.

Rooms

9.0

The rooms were very nice and modern, quite spacious too, which made my stay comfortable.

Service

5.0

The service left something to be desired; some staff members seemed to just go through the motions, which was disappointing.

Location

9.0

The hotel is situated in a secluded and safe area, perfect for escaping the noisy hotel zone.

Dining

6.0

Dining was decent, but I hoped for more variety, especially at breakfast. It just felt a bit limited.

Facilities

8.0

The facilities were good, and I appreciated the overall upkeep.

Frederick

United States of America, September 2024

8.0/10

I had a pleasant stay at the hotel. The rooms were fantastic, featuring a lovely setup with access to a patio, which I really enjoyed. The service, however, could use some improvement; it felt like they didn't have many solutions for issues that arose. The location was ideal for a peaceful getaway, away from the hustle and bustle. The dining was surprisingly good, with a variety of delicious options available. Overall, the hotel offered great value for money, though some aspects could be better.

Rooms

9.0

The rooms were fantastic, having a great setup and access to a patio that I loved.

Service

5.0

The service wasn't very helpful when it came to problem-solving, which was a bit frustrating.

Location

10.0

The location was perfect for escaping the noise and crowds, providing a secluded and safe atmosphere.

Dining

8.0

The dining experience was pretty good, with a variety of options that were delicious.

Facilities

8.0

The hotel had solid facilities that were well-maintained, contributing positively to my stay.

Jennifer

United Kingdom, September 2024

7.4/10

I had a mixed experience at this hotel. The rooms were nice and modern, but I was disappointed that there was no balcony access when I arrived. The service staff did their best, but I ended up spending too much time trying to solve a problem that arose from the hotel’s own mistake. Still, the location is beautiful and peaceful, making it a great getaway.

Rooms

7.0

The rooms were very nice and modern, but I was let down that I didn't have balcony access upon arrival. Also, there was an issue with shattered glass at the door.

Service

6.0

The service staff was SO helpful, really going above-and-beyond our expectations. However, they didn't provide effective solutions for some issues, which ended up wasting a significant portion of my day.

Location

9.0

The hotel's location is perfect for those wanting to escape the noise and crowd of the hotel zone. It has a gorgeous view and is quite peaceful.

Dining

7.0

The dining options didn’t quite impress me, but at least the buffet had some fantastic offerings.

Facilities

8.0

The overall facilities were decent and well-maintained, but I was hoping for more relaxation options.

Georgia

United Kingdom, September 2024

7.2/10

The hotel is a modern oasis that feels secluded yet welcoming. I absolutely loved the rooms with their fantastic design, but there was an issue with the floating glass on the patio which shattered. The service left a lot to be desired, as some staff were quite rude and unhelpful. The location was perfect for a peaceful getaway, away from the touristy crowds, but the experience was tarnished by the customer service nuances.

Rooms

8.0

The rooms were very nice and modern, creating a comfortable space to unwind. However, they aren't oceanfront, which was a slight letdown.

Service

5.0

Unfortunately, the service was quite inconsistent. While some staff went above and beyond, others were extremely rude and unhelpful, which was disappointing.

Location

9.0

I really enjoyed the location as it was perfect for getting away from the noise and crowds. It felt secluded and safe, which is a big plus for me.

Dining

Facilities

8.0

I appreciated the facilities overall; they looked brand new and offered a variety of activities, making my stay enjoyable.

Johnny

United States of America, August 2024

7.0/10

I recently stayed at this hotel, and while the location is lovely and quiet, away from the buzz of the hotel zone, my experience was a bit mixed. The rooms are spacious and modern, which I appreciated, but there were some hiccups with the service that left me wanting more. Overall, it was a decent stay with some highlights and a few drawbacks that could use improvement.

Rooms

8.0

The rooms were spacious and modern, providing a comfortable retreat during my stay. I had a floating glass door shattered on my patio, which was alarming, but the room itself was really nice.

Service

5.0

Unfortunately, I found the service lacking when it came to helpfulness. They weren't very friendly and didn’t provide feasible solutions for dining options, which was frustrating, especially since it cost us quite a bit of time.

Location

9.0

The hotel's location is fantastic if you're looking to escape the noise and crowds. It's secluded and felt very safe, making it a lovely spot for relaxation.

Dining

7.0

While I didn’t have the best experience finding food options, the meals I did have were fantastic, especially the fresh salmon.

Facilities

7.0

The facilities were nice, although perhaps a bit basic compared to what you might expect at a higher-end hotel. The pool area was well-kept.

Dick

United States of America, August 2024

7.8/10

I had a really nice stay at this hotel, where the rooms were modern and clean, although I did miss having direct balcony access. The service was decent overall, but there were moments when I felt more help could have been offered, especially in finding dining options nearby. The location was perfect for getting away from the hustle and bustle, providing a nice quiet retreat. Dining options were pretty good, especially the buffet, but I had some minor issues with the food selection. Overall, it’s a great place to relax, but some improvements could elevate the experience.

Rooms

8.0

The rooms were very nice and modern, but I was disappointed that I didn't have direct access to a balcony.

Service

7.0

The service met my expectations, though I found the staff to be a bit pushy about tips and not very helpful in suggesting nearby dining options.

Location

9.0

The hotel is in a secluded and safe area which is fantastic for those looking to escape the crowds and noise.

Dining

7.0

Dining was generally enjoyable; the buffet was fantastic, though I wished for more variety.

Facilities

8.0

Facilities were well-maintained and offered a relaxing retreat.

Modern and clean rooms

Lack of balcony access

Mary

United States of America, August 2024

7.4/10

The hotel had its perks, like being tucked away in a peaceful area that felt safe and secure. However, the room I stayed in didn’t give me the ocean view I was hoping for, and the service left something to be desired when I faced an issue. The amenities were decent, but the overall experience didn't quite meet my expectations for the price.

Rooms

7.0

The room was spacious and clean but disappointed me as it didn't provide an oceanfront view.

Service

5.0

I found the service to be lacking; they didn’t offer any satisfactory solutions for my problem and it took a long time to sort things out.

Location

9.0

The location is great if you want to be away from the noise; it felt secure and visually stunning.

Dining

8.0

I enjoyed the dining options, especially the Mexican food at the buffet which was fantastic.